Refund Policy

Your rights under the Australian Consumer Law

If a service we sell is not provided with due care and skill, is not fit for the purpose you told us about, or is not delivered within a reasonable time, you are entitled to a remedy: for a major failure, a refund or compensation; for a smaller one, to have the problem fixed. Ask us, by email, and we will sort it out.

The $99 contract fee

• Full refund on request at any time before the standard form pages are attached and the unwatermarked contract is generated. Nothing to explain; just ask.
• After that point the service has been delivered. We still refund if the contract we produced does not match your answers or fails a consumer guarantee, and we fix mistakes first, fast, at no charge.
• Changing your mind after the contract is generated does not, on its own, entitle you to a refund, but tell us what went wrong and we will listen.

Prescribed documents

• Documents are ordered from third-party registries and charged at their cost plus our handling fee. Once an order has been placed with a registry it cannot be cancelled, because the registry has already supplied it.
• You are charged a stated maximum at checkout; if a document costs less, the difference is refunded to your card automatically.
• If a registry cannot supply a document, you are not charged for it.

The $1,990 settlement fee

Payable only from the sale proceeds at settlement, and only if the property sells through FIND:HOME as special condition 99 of your contract defines. If the property does not sell that way, nothing is payable and there is nothing to refund.

Solicitors' fees

Set and billed by the firm you engage, under their own terms and their professional rules. Refund questions about a solicitor's fee go to that firm.

How to ask

Contact us from the address on your account, with the property address. We reply within two business days and refunds are issued to the original card; banks usually take five to ten business days to show them.